General Acceptance
By accessing or using the CBRT Group (Pty) Ltd website, requesting a quotation, accepting a proposal, making a payment, purchasing a product or service, or otherwise engaging with CBRT Group (Pty) Ltd, you acknowledge that you have read, understood, and agree to be legally bound by the following documents, as amended from time to time:
Terms of Use
CBRT Group (Pty) Ltd
Effective Date: 4 August 2026
Last Updated: 4 August 2026
Welcome to the CBRT Group (Pty) Ltd website (“Website”). By accessing or using this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please do not use this Website.
1. About Us
CBRT Group (Pty) Ltd (“CBRT Group”, “we”, “our”, or “us”) provides professional digital services including:
- Website Design & Development
- Search Engine Optimization (SEO)
- Google Ads Management
- Digital Marketing
- Branding & Graphic Design
- Website Hosting
- Website Maintenance
- Business Consulting
- Business Automation Solutions
2. Acceptance of Terms
By accessing or using this Website, you confirm that:
- You are at least 18 years old or have the consent of a parent or guardian.
- You have the legal capacity to enter into binding agreements.
- You agree to comply with these Terms of Use and all applicable South African laws.
3. Website Content
All information on this Website is provided for general informational purposes only.
While we strive to ensure that information is accurate and current, CBRT Group makes no warranties or guarantees regarding:
- Accuracy
- Completeness
- Reliability
- Availability
- Suitability for any purpose
Content may be updated or removed at any time without prior notice.
4. Services
Information describing our services does not constitute a binding offer.
All projects are subject to:
- Consultation
- Scope approval
- Written quotation
- Acceptance of our proposal
- Payment terms
5. Intellectual Property
Unless otherwise stated, all content on this Website is owned by or licensed to CBRT Group (Pty) Ltd, including:
- Logos
- Graphics
- Website design
- Text
- Source code
- Icons
- Images
- Branding
- Documents
- Downloads
- Layouts
These materials are protected by South African and international copyright and intellectual property laws.
6. Restrictions
You may not:
- Copy website content without written permission.
- Reproduce or republish any material.
- Sell or commercially exploit website content.
- Reverse engineer any software or code.
- Remove copyright notices.
- Use our trademarks without permission.
- Use automated tools to scrape large portions of the Website without our written consent.
7. User Conduct
You agree not to:
- Upload malicious software.
- Attempt unauthorised access to our systems.
- Disrupt website functionality.
- Interfere with website security.
- Impersonate another person or organisation.
- Submit false or misleading information.
- Use the Website for unlawful purposes.
8. Quotations and Pricing
Unless otherwise stated:
- All quotations are valid for 30 days.
- Prices are quoted in South African Rand (ZAR).
- Prices may change without notice before acceptance.
- Projects commence only after written acceptance and any required deposit has been received.
9. Payments
Payment terms will be specified in individual quotations or service agreements.
Late payments may result in:
- Suspension of services.
- Delays in project delivery.
- Interest on overdue amounts where permitted by law.
- Recovery of collection costs where applicable.
10. Third-Party Services
Our services may integrate with third-party providers, including:
- Domain registrars
- Website hosting providers
- Google services
- Microsoft services
- Payment processors
- Social media platforms
CBRT Group is not responsible for outages, policy changes, pricing changes, or service interruptions caused by third-party providers.
11. Links to External Websites
This Website may contain links to third-party websites for your convenience.
We do not endorse or accept responsibility for:
- Third-party content
- Privacy practices
- Products or services
- Website availability
Accessing third-party websites is at your own risk.
12. Limitation of Liability
To the maximum extent permitted by law, CBRT Group (Pty) Ltd shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
- Use of this Website
- Inability to use the Website
- Loss of profits
- Loss of business
- Data loss
- Security breaches beyond our reasonable control
- Website interruptions
- Third-party service failures
Your use of this Website is entirely at your own risk.
13. Disclaimer
This Website and all content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee:
- Continuous availability
- Error-free operation
- Compatibility with all devices
- Freedom from viruses or malware
14. Indemnity
You agree to indemnify and hold harmless CBRT Group (Pty) Ltd, its directors, employees, contractors, and affiliates from any claims, damages, liabilities, losses, or expenses arising from:
- Your use of the Website.
- Your breach of these Terms.
- Your violation of applicable laws.
- Your infringement of third-party rights.
15. Privacy
Your use of this Website is also governed by our Privacy Policy.
By using the Website, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.
16. Availability
We reserve the right to:
- Modify or discontinue any part of the Website.
- Suspend access for maintenance or security reasons.
- Restrict access where necessary.
- Update services or functionality without notice.
17. Termination
We may suspend or terminate access to the Website immediately if:
- These Terms are breached.
- Unlawful activity is detected.
- Website security is threatened.
18. Governing Law
These Terms of Use are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the South African courts.
19. Changes to These Terms
CBRT Group reserves the right to amend these Terms of Use at any time.
The updated version will be published on this page with a revised effective date.
Continued use of the Website after changes have been published constitutes acceptance of the revised Terms.
Terms & Conditions of Service
CBRT Group (Pty) Ltd
Effective Date: 4 August 2026
Last Updated: 4 August 2026
These Terms & Conditions of Service (“Agreement”) govern the provision of services by CBRT Group (Pty) Ltd (“CBRT Group”, “we”, “our”, or “us”) to our clients (“Client”, “you”, or “your”). By accepting a quotation, paying a deposit, signing a proposal, or requesting that work commence, you agree to these Terms.
1. Services
CBRT Group provides professional digital services including, but not limited to:
- Website Design & Development
- Search Engine Optimisation (SEO)
- Google Ads Management
- Website Hosting
- Website Maintenance
- Branding & Graphic Design
- Digital Marketing
- Business Automation
- Consulting Services
- Custom Software Development
2. Quotations
- All quotations are valid for 30 calendar days, unless otherwise stated.
- Prices are quoted in South African Rand (ZAR).
- Quotations are based on the agreed project scope.
- Any work outside the agreed scope will be quoted separately.
3. Acceptance
A project is considered accepted once any of the following occurs:
- A quotation is accepted in writing.
- A deposit is paid.
- A purchase order is issued.
- Written instruction is received to commence work.
4. Payment Terms
Unless otherwise agreed in writing:
- A deposit may be required before work begins.
- Progress payments may be invoiced for larger projects.
- Final payment is due before the website, files, or source code are released or made live.
- Monthly services are invoiced in advance.
Invoices are payable within the period stated on the invoice.
Late payments may result in suspension of services.
5. Late Payment
CBRT Group reserves the right to:
- Suspend work.
- Suspend website hosting.
- Suspend maintenance services.
- Suspend email services.
- Delay project delivery.
- Charge interest on overdue accounts where permitted by law.
- Recover legal and collection costs.
6. Client Responsibilities
The Client agrees to:
- Provide accurate information.
- Supply required content promptly.
- Obtain rights to all supplied images, logos, videos, and text.
- Review work within a reasonable time.
- Provide approvals promptly.
- Maintain copies of original content where applicable.
Project delays caused by the Client may affect delivery dates.
7. Project Timelines
Estimated completion dates are provided in good faith.
Delivery times may be affected by:
- Client delays
- Scope changes
- Third-party providers
- Hosting delays
- Domain registration delays
- Force majeure events
Timeframes are estimates only.
8. Scope Changes
Any request outside the approved scope constitutes a change request.
Additional work may result in:
- Revised pricing
- Revised timelines
- Additional invoices
No additional work will commence until approved.
9. Revisions
Unless otherwise stated:
- Reasonable revisions are included during the design phase.
- Major redesigns or additional revisions outside the agreed scope may incur additional charges.
10. Website Ownership
Ownership of the completed website transfers to the Client only after all outstanding invoices have been paid in full.
Until payment has been received:
- Source code remains the property of CBRT Group.
- Design files remain the property of CBRT Group.
- Website files may not be transferred.
11. Intellectual Property
CBRT Group retains ownership of:
- Development frameworks
- Internal software
- Proprietary code libraries
- Templates
- Automation tools
- Processes
- Documentation
The Client retains ownership of:
- Company branding
- Logos
- Client-supplied content
- Images provided by the Client
- Copyrighted material supplied by the Client
12. Third-Party Software
Projects may include third-party software such as:
- WordPress
- Plugins
- Themes
- APIs
- Payment gateways
- Google services
- Microsoft services
CBRT Group is not responsible for changes made by third-party vendors.
13. Domain Names
Where CBRT Group registers a domain on behalf of the Client:
- The Client remains the beneficial owner, subject to payment.
- Renewal fees are the Client’s responsibility unless otherwise agreed.
- Expired domains may become unavailable if not renewed.
14. Website Hosting
If hosting is provided by CBRT Group:
- Hosting fees are payable in advance.
- Non-payment may result in suspension.
- Maintenance windows may occur periodically.
- Uptime is provided on a best-effort basis and is not guaranteed.
15. Website Maintenance
Maintenance plans may include:
- Security updates
- Software updates
- Backups
- Monitoring
- Minor content changes
Major redesigns or feature additions are not included unless specifically stated.
16. SEO Services
SEO is an ongoing optimisation process.
CBRT Group does not guarantee:
- First-page rankings
- Specific keyword rankings
- Increased sales
- Increased enquiries
- Google indexing times
Search engine algorithms change frequently and are outside our control.
17. Google Ads
For Google Ads management:
- Advertising spend is separate from management fees.
- The Client is responsible for ad budget funding.
- Google may reject advertisements.
- Campaign performance cannot be guaranteed.
- Client-owned Google Ads accounts remain the Client’s property.
18. Website Content
The Client warrants that all supplied materials:
- Are lawful.
- Do not infringe copyright.
- Do not violate trademarks.
- Do not contain defamatory content.
- Do not breach any applicable laws.
The Client indemnifies CBRT Group against any claims arising from supplied content.
19. Confidentiality
Both parties agree to keep confidential any proprietary or confidential information disclosed during the project, except where disclosure is required by law.
20. Limitation of Liability
To the fullest extent permitted by law, CBRT Group shall not be liable for:
- Loss of profits
- Loss of revenue
- Business interruption
- Data loss
- Website downtime
- Search engine ranking changes
- Third-party service failures
- Indirect or consequential damages
Our total liability shall not exceed the total fees paid by the Client for the specific service giving rise to the claim.
21. Backups
Unless specifically included in a maintenance or hosting agreement:
- The Client is responsible for maintaining backups of their website and data.
- CBRT Group is not liable for data loss caused by third-party hosting providers, cyberattacks, hardware failures, or user error.
22. Suspension of Services
CBRT Group may suspend services where:
- Invoices remain unpaid.
- Illegal content is hosted.
- Spam or malicious activity is detected.
- Website security is compromised.
- These Terms are breached.
23. Termination
Either party may terminate ongoing services by providing 30 days’ written notice, unless otherwise agreed.
The Client remains liable for all work completed and costs incurred up to the termination date.
24. Force Majeure
Neither party shall be liable for delays or failure to perform obligations due to events beyond their reasonable control, including but not limited to natural disasters, power outages, labour disputes, internet failures, cyberattacks, pandemics, government actions, or other force majeure events.
25. Governing Law
This Agreement is governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of the South African courts.
26. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
27. Entire Agreement
These Terms & Conditions, together with any accepted quotation, proposal, service agreement, Privacy Policy, and Terms of Use, constitute the entire agreement between CBRT Group and the Client regarding the services provided.
28. Amendments
CBRT Group reserves the right to amend these Terms & Conditions from time to time.
Updated versions will be published on our website and will apply to new services from the effective date.
Privacy Policy
CBRT Group (Pty) Ltd
Effective Date: 4 August 2026
Last Updated: 4 August 2026
CBRT Group (Pty) Ltd (“CBRT Group”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or use our services.
1. About Us
CBRT Group (Pty) Ltd provides professional digital services including:
- Website Design & Development
- Search Engine Optimization (SEO)
- Google Ads Management
- Digital Marketing
- Branding & Graphic Design
- Website Maintenance
- Website Hosting
- Business Automation Solutions
- Consulting Services
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Company name
- Email address
- Telephone number
- Physical address
- Billing information
- VAT number (where applicable)
Technical Information
When visiting our website we may automatically collect:
- IP Address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- Cookies
- Analytics information
3. How We Collect Information
Information may be collected when you:
- Complete a contact form
- Request a quotation
- Purchase our services
- Subscribe to newsletters
- Contact us by email or phone
- Use live chat (if available)
- Browse our website
- Accept cookies
4. Why We Collect Your Information
We collect information to:
- Respond to enquiries
- Provide quotations
- Deliver our services
- Manage customer accounts
- Process payments
- Improve our website
- Improve customer service
- Send project updates
- Send marketing communications (with your consent)
- Comply with legal obligations
5. Legal Basis for Processing
Your information is processed where:
- You have provided consent;
- Processing is necessary to provide requested services;
- Processing is required by law;
- Processing is necessary for our legitimate business interests.
6. Cookies
Our website uses cookies to improve user experience.
Cookies help us:
- Remember your preferences
- Analyse website traffic
- Improve website performance
- Deliver relevant advertising
You may disable cookies within your browser settings; however, some website functionality may be affected.
7. Google Analytics
Our website may use Google Analytics to understand how visitors interact with our website.
Google Analytics may collect:
- Device information
- Browser information
- Geographic location (approximate)
- Website usage statistics
This information is anonymised where possible.
8. Google Ads & Remarketing
We may use Google Ads and remarketing services to advertise our services online.
Google may use cookies to display advertisements based on previous visits to our website.
You may opt out of personalised advertising through your Google Ads settings.
9. Email Marketing
If you subscribe to our newsletter or request information, we may send:
- Company news
- Marketing offers
- Educational content
- Service announcements
You may unsubscribe at any time using the unsubscribe link included in our emails.
10. How We Store Your Information
Your personal information is stored securely using:
- Secure cloud hosting
- Password-protected systems
- SSL encryption
- Restricted staff access
- Firewall protection
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.
11. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to provide our services, including:
- Website hosting providers
- Payment processors
- Email providers
- Domain registrars
- Cloud storage providers
- Marketing platforms
- Government authorities where legally required
All third-party providers are expected to maintain appropriate security standards.
12. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it is securely deleted or anonymised.
13. Your Rights
Under POPIA you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information where applicable
- Object to processing
- Withdraw consent
- Request restriction of processing
- Lodge a complaint with the Information Regulator
14. Data Security
CBRT Group implements reasonable safeguards including:
- SSL encryption
- Secure servers
- Malware protection
- Firewall security
- Access controls
- Routine software updates
- Secure password practices
While we strive to protect your information, no method of transmission over the internet is completely secure.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
16. Children’s Privacy
Our services are intended for individuals aged 18 years and older.
We do not knowingly collect personal information from children.
17. International Data Transfers
Where necessary, your information may be processed or stored outside South Africa using reputable cloud service providers.
Appropriate safeguards will be implemented to protect your information in accordance with POPIA.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.
Cookie Policy
CBRT Group (Pty) Ltd
Effective Date: 4 August 2026
Last Updated: 4 August 2026
This Cookie Policy explains how CBRT Group (Pty) Ltd (“CBRT Group”, “we”, “our”, or “us”) uses cookies and similar technologies on our website. By continuing to browse or use our website, you consent to the use of cookies as described in this Policy, unless you have disabled them through your browser or cookie preferences.
This Cookie Policy should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website.
Cookies help websites:
- Remember your preferences
- Improve website performance
- Analyse visitor behaviour
- Provide personalised content
- Enhance security
- Improve user experience
Cookies cannot access information stored on your device or install software.
2. Why We Use Cookies
CBRT Group uses cookies to:
- Ensure the website functions correctly
- Improve website performance
- Remember your preferences
- Understand how visitors use our website
- Measure marketing effectiveness
- Improve our services
- Protect against fraudulent or malicious activity
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the operation of our website and cannot be disabled through our website.
They may include cookies used for:
- Security
- Session management
- Form submissions
- Website navigation
- Load balancing
- Fraud prevention
Without these cookies, parts of the website may not function correctly.
Performance & Analytics Cookies
These cookies collect anonymous information about how visitors interact with our website.
They help us understand:
- Which pages are most popular
- How visitors navigate the website
- Time spent on pages
- Bounce rates
- Website performance
- Technical issues
We may use services such as:
- Google Analytics
- Google Search Console
- Microsoft Clarity (if implemented)
These services do not identify you personally.
Functional Cookies
These cookies allow the website to remember your preferences, such as:
- Language selection
- Form information
- User preferences
- Display settings
These cookies provide a more personalised browsing experience.
Marketing & Advertising Cookies
Marketing cookies may be used to:
- Display relevant advertisements
- Measure advertising effectiveness
- Track conversions
- Enable remarketing campaigns
- Improve digital marketing performance
These cookies may be placed by:
- Google Ads
- Meta (Facebook)
- Other approved advertising platforms
Third-Party Cookies
Some third-party services embedded within our website may place cookies on your device.
Examples include:
- Google Maps
- YouTube videos
- Social media sharing buttons
- Live chat services
- Payment gateways
- Appointment booking systems
These third parties operate under their own privacy and cookie policies.
4. Cookies We May Use
Examples of cookies that may be used include:
| Cookie Type | Purpose |
|---|---|
| Session Cookies | Maintain website sessions |
| Security Cookies | Protect against fraud and malicious activity |
| Preference Cookies | Remember user settings |
| Analytics Cookies | Measure website usage |
| Advertising Cookies | Deliver relevant advertising |
| Performance Cookies | Improve website speed and reliability |
Actual cookies used may vary depending on the services and tools enabled on our website.
5. Google Analytics
Our website may use Google Analytics to collect anonymous information including:
- Device type
- Browser type
- Operating system
- Geographic region (approximate)
- Pages visited
- Visit duration
- Referral sources
Google Analytics helps us improve our website and services.
You can opt out of Google Analytics by installing Google’s browser add-on or adjusting your browser settings.
6. Google Ads & Remarketing
We may use Google Ads cookies to:
- Measure advertising performance
- Track conversions
- Display remarketing advertisements
- Improve campaign effectiveness
Google may display advertisements based on your previous visits to our website.
You can manage your advertising preferences through your Google account.
7. Meta (Facebook) Pixel
If implemented, the Meta Pixel may collect information relating to:
- Website visits
- Page views
- Form submissions
- Marketing campaign performance
This information helps us measure and improve our advertising campaigns on Facebook and Instagram.
8. Managing Cookies
You can control or disable cookies through your browser settings.
Most web browsers allow you to:
- View stored cookies
- Delete cookies
- Block cookies
- Block third-party cookies
- Receive notifications before cookies are stored
Please note that disabling certain cookies may affect the functionality and performance of our website.
9. Cookie Consent
When you first visit our website, you may be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customise your cookie preferences
Your preferences can usually be changed at any time through our cookie settings (where available).
10. Data Protection
Any personal information collected through cookies is processed in accordance with:
- The Protection of Personal Information Act, 2013 (POPIA)
- Our Privacy Policy
- Applicable South African legislation
We take reasonable measures to protect information collected through cookies.
11. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the cookie practices of third-party websites.
We encourage you to review their individual privacy and cookie policies before providing any personal information.
12. Changes to This Cookie Policy
CBRT Group reserves the right to update this Cookie Policy at any time.
Any changes will be published on this page with an updated revision date.
Continued use of the website after changes have been published constitutes acceptance of the updated Cookie Policy.
Refund & Cancellation Policy
CBRT Group (Pty) Ltd
Effective Date: 4 August 2026
Last Updated: 4 August 2026
At CBRT Group (Pty) Ltd, we strive to deliver high-quality digital services and maintain transparent business practices. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, and service termination for all products and services supplied by CBRT Group.
By accepting a quotation, paying an invoice, or engaging our services, you agree to this Policy.
1. Services Covered
This Policy applies to, but is not limited to:
- Website Design & Development
- Website Redesigns
- Website Hosting
- Website Maintenance
- Search Engine Optimisation (SEO)
- Google Ads Management
- Digital Marketing
- Branding & Graphic Design
- Business Automation
- Consulting Services
- Custom Software Development
2. Deposits
Unless otherwise agreed in writing:
- Deposits secure your booking and project allocation.
- Work will only commence once the required deposit has been received.
- Deposits are non-refundable once work has commenced, as they cover project planning, administration, design, and resource allocation.
3. Project Cancellation by the Client
The Client may cancel a project at any time by providing written notice.
If cancellation occurs:
Before Work Has Commenced
- Any payments received, excluding non-recoverable third-party costs (such as domain registrations, premium software licences, or other prepaid expenses), may be refunded.
After Work Has Commenced
The Client will remain responsible for payment of:
- All work completed up to the cancellation date.
- Any approved third-party expenses.
- Administrative costs incurred.
- Any outstanding invoices.
If payments already made exceed the value of work completed and non-recoverable costs, CBRT Group may, at its discretion, refund the remaining balance.
4. Cancellation by CBRT Group
We reserve the right to cancel or suspend services where:
- Invoices remain unpaid.
- The Client breaches these Terms.
- The Client provides unlawful or infringing content.
- The Client engages in abusive or threatening behaviour.
- Continued service would expose CBRT Group to legal or reputational risk.
Where cancellation is initiated by CBRT Group for reasons unrelated to the Client’s conduct, any applicable refund will be assessed based on the work completed.
5. Refund Eligibility
Refund requests are considered on a case-by-case basis.
Refunds are generally not available for:
- Completed website projects.
- Approved design work.
- Branding and logo design after concept delivery.
- SEO services already performed.
- Google Ads management services already provided.
- Consultation time.
- Research and strategy work.
- Digital downloads.
- Custom software development.
- Time-based professional services.
6. Non-Refundable Items
The following items are non-refundable once purchased or supplied:
- Domain name registrations and renewals.
- Website hosting fees already billed.
- SSL certificates.
- Premium plugins.
- Premium themes.
- Software licences.
- Third-party subscriptions.
- Stock photography.
- Fonts.
- API usage charges.
- Advertising spend paid to Google, Meta, Microsoft, or other advertising platforms.
7. Website Design Projects
Website projects involve significant planning, design, and development work.
Once:
- Design concepts have been prepared,
- Development has commenced,
- Content has been integrated, or
- The website has been substantially completed,
refunds will generally not be available for work already performed.
8. Revision Requests
Revisions included within the agreed project scope are not grounds for a refund.
Clients are encouraged to request revisions during the review stages to ensure the final deliverable meets the agreed requirements.
9. SEO Services
SEO services involve ongoing work and cannot guarantee specific rankings or business outcomes.
Accordingly:
- Monthly SEO fees are non-refundable once services for that billing period have commenced.
- No refunds will be issued due to changes in search engine algorithms, rankings, traffic, or business performance.
10. Google Ads Management
Management fees cover campaign setup, optimisation, reporting, and ongoing management.
Refunds will not be provided for:
- Management work already completed.
- Advertising spend paid directly to Google or other advertising platforms.
- Campaign performance or conversion outcomes.
11. Website Hosting
Hosting services are billed in advance.
Hosting fees are generally non-refundable after the hosting service has commenced.
If hosting is cancelled:
- The Client remains responsible for all outstanding hosting fees.
- Website files and backups should be downloaded before the service termination date.
12. Domain Names
Domain registrations and renewals are non-refundable once processed.
If a domain is transferred away from CBRT Group, any fees already paid remain non-refundable.
13. Website Maintenance Plans
Monthly maintenance plans may be cancelled by either party with 30 days’ written notice, unless otherwise agreed.
No partial refunds will be provided for the current billing period once maintenance services have commenced.
14. Monthly Digital Marketing Services
Monthly services, including SEO, Google Ads management, social media management, or other recurring marketing services, may be cancelled by providing 30 days’ written notice.
Fees for the current billing period remain payable.
15. Third-Party Costs
The Client is responsible for all approved third-party costs, including but not limited to:
- Domain registration fees.
- Hosting fees.
- Software licences.
- Premium plugins.
- Stock photography.
- Advertising budgets.
- External service subscriptions.
These costs are not refundable by CBRT Group.
16. Refund Processing
Where a refund is approved:
- Refunds will normally be processed within 10 to 15 business days.
- Refunds will be made using the original payment method where reasonably possible.
- Bank transfer fees or payment processing charges may be deducted where permitted by law.
17. Disputed Charges
If you believe you have been incorrectly charged, please contact us promptly.
We will investigate the matter in good faith and respond within a reasonable time.
18. Force Majeure
Refunds will not be payable for delays or interruptions caused by events beyond our reasonable control, including:
- Natural disasters
- Internet outages
- Power failures
- Cyberattacks
- Government restrictions
- Pandemics
- Third-party provider failures
19. Consumer Rights
Nothing in this Policy limits or excludes any rights that cannot legally be excluded under the Consumer Protection Act, 68 of 2008, the Electronic Communications and Transactions Act, 25 of 2002, or any other applicable South African law.
Where required by law, refunds will be provided in accordance with those statutory rights.
20. Changes to This Policy
CBRT Group (Pty) Ltd reserves the right to amend this Refund & Cancellation Policy at any time.
The latest version will always be published on our website with the updated effective date.
Service Level Agreement (SLA)
CBRT Group (Pty) Ltd
Effective Date: 4 August 2026
Last Updated: 4 August 2026
This Service Level Agreement (“SLA”) defines the service standards, response times, support procedures, and responsibilities between CBRT Group (Pty) Ltd (“CBRT Group”, “we”, “our”, or “us”) and our clients (“Client”, “you”, or “your”).
This SLA forms part of our Terms & Conditions of Service and applies to clients who subscribe to ongoing support, maintenance, hosting, SEO, digital marketing, or managed services.
1. Purpose
The purpose of this SLA is to:
- Define expected service levels.
- Establish response and resolution targets.
- Clarify client and provider responsibilities.
- Ensure consistent service delivery.
- Minimise service interruptions.
2. Services Covered
This SLA may apply to:
- Website Hosting
- Website Maintenance
- Website Support
- Website Security Monitoring
- Website Backups
- Search Engine Optimisation (SEO)
- Google Ads Management
- Digital Marketing
- Business Automation
- Custom Software Support
Specific services included will depend on the Client’s service agreement or quotation.
3. Business Hours
Standard Support Hours:
Monday – Friday
08:00 – 17:00 (South African Standard Time)
Excluding:
- Saturdays
- Sundays
- South African Public Holidays
Emergency support may be available outside business hours by prior agreement or for critical incidents.
4. Support Channels
Support requests may be submitted via:
- Support ticket system (where available)
- Telephone
- Client portal (where available)
Support requests should include:
- Company name
- Contact person
- Description of the issue
- Website or service affected
- Screenshots (where applicable)
- Error messages (if available)
5. Incident Priority Levels
| Priority | Description | Examples |
|---|---|---|
| Priority 1 – Critical | Complete service outage or major business disruption. | Website offline, server failure, security breach, payment system unavailable |
| Priority 2 – High | Significant issue affecting core functionality. | Contact forms not working, login failures, broken checkout, email delivery issues |
| Priority 3 – Medium | Partial functionality affected with a workaround available. | Layout issues, plugin errors, slow website performance, minor automation failures |
| Priority 4 – Low | Cosmetic changes, general questions, or enhancement requests. | Content updates, image replacements, text changes, styling requests |
6. Response Time Targets
| Priority | Initial Response Target |
|---|---|
| Priority 1 – Critical | Within 2 business hours |
| Priority 2 – High | Within 4 business hours |
| Priority 3 – Medium | Within 1 business day |
| Priority 4 – Low | Within 2 business days |
These are target response times and not guaranteed resolution times.
7. Resolution Targets
| Priority | Target Resolution |
|---|---|
| Priority 1 – Critical | Within 8 business hours, where reasonably possible |
| Priority 2 – High | Within 2 business days |
| Priority 3 – Medium | Within 5 business days |
| Priority 4 – Low | Scheduled into the next available maintenance window or as agreed |
Resolution times may vary depending on the complexity of the issue or reliance on third-party providers.
8. Website Availability
Where website hosting is provided by CBRT Group, we aim to achieve:
Target Uptime: 99.9%
Uptime excludes:
- Scheduled maintenance.
- Emergency maintenance.
- Third-party outages.
- Internet service provider failures.
- Force majeure events.
- Distributed Denial of Service (DDoS) attacks or other malicious activity beyond our reasonable control.
This is a service target and not a guarantee.
9. Scheduled Maintenance
Routine maintenance may include:
- Security updates.
- Software updates.
- Server maintenance.
- Performance optimisation.
- Database maintenance.
- Backup verification.
Where practical, scheduled maintenance will be performed outside normal business hours and clients will be notified in advance if significant downtime is expected.
10. Website Backups
Where backups are included in the Client’s service plan:
- Automated backups will be performed on a regular basis.
- Backup retention periods will depend on the selected hosting or maintenance plan.
- Restoration requests are subject to the availability and integrity of backup data.
While reasonable care is taken, CBRT Group cannot guarantee that all data can be recovered in every circumstance.
11. Security Monitoring
Managed websites may include:
- Malware scanning.
- Security monitoring.
- Security updates.
- Firewall management (where applicable).
- Vulnerability mitigation.
Security monitoring reduces risk but does not guarantee immunity from cyber threats.
12. Website Maintenance
Maintenance services may include:
- CMS updates.
- Plugin updates.
- Theme updates.
- Security patches.
- Broken link checks.
- Minor content updates.
- General health checks.
Major redesigns, feature development, or extensive content updates are not included unless specifically agreed.
13. SEO Services
SEO services may include:
- Keyword research.
- On-page optimisation.
- Technical SEO improvements.
- Performance monitoring.
- Monthly reporting.
- Search Console monitoring.
Search engine rankings, traffic, enquiries, and sales cannot be guaranteed.
14. Google Ads Management
Google Ads management may include:
- Campaign setup.
- Campaign optimisation.
- Keyword management.
- Ad copy updates.
- Conversion tracking.
- Monthly reporting.
Advertising spend is separate from management fees and is paid directly by the Client unless otherwise agreed.
15. Client Responsibilities
The Client agrees to:
- Provide accurate information.
- Respond promptly to requests for approvals or feedback.
- Maintain valid licences for any third-party software not supplied by CBRT Group.
- Keep account credentials secure.
- Notify CBRT Group promptly of any issues.
Delays in providing required information may affect service delivery.
16. Exclusions
This SLA does not cover:
- Third-party hosting not managed by CBRT Group.
- Internet outages.
- Domain registrar failures.
- Third-party software defects.
- Client-caused issues.
- Malware resulting from unsupported software or insecure client practices.
- Unauthorised modifications by the Client or third parties.
- Work outside the agreed scope.
Such work may be quoted separately.
17. Service Requests
Requests for new functionality, redesigns, additional integrations, or consulting are considered project work and fall outside this SLA unless expressly included in the Client’s agreement.
18. Escalation Procedure
If a service issue has not been resolved within the expected timeframe, the Client may request escalation.
Escalated matters will receive additional review and priority where appropriate.
19. Service Credits
Unless expressly agreed in writing, CBRT Group does not provide automatic service credits or financial compensation for downtime, delays, or missed service targets.
Any goodwill credit or compensation will be at CBRT Group’s sole discretion.
20. Force Majeure
CBRT Group shall not be liable for delays or service interruptions resulting from events beyond its reasonable control, including but not limited to:
- Natural disasters.
- Power failures.
- Internet outages.
- Cyberattacks.
- Government restrictions.
- Labour disputes.
- Third-party provider failures.
- Pandemics.
21. Review of SLA
This SLA may be updated periodically to reflect improvements in services, technologies, or operational requirements.
The latest version will be published on our website.
22. Governing Law
This SLA shall be governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of the South African courts.